Wiljekoffie

Address Lookup for HubSpot — User Guide

Address Lookup adds a card to your HubSpot contact and company records. You search for an address with Google Maps, and with one click it fills the native HubSpot address fields (street, city, state/region, postal code, country). This guide walks you through everything from install to cancellation.

1. Install from the marketplace

  1. Open the Address Lookup for HubSpot listing in the HubSpot App Marketplace (or use the install link you were given).
  2. Click Install app.
  3. HubSpot asks you to sign in and approve the requested permissions; make sure you are logged into the HubSpot account (portal) where you want the app.
  4. Review the permissions and click Connect app.
  5. You are returned to Address Lookup; the app is now connected to your HubSpot account.

2. Start your subscription and pay

Address Lookup costs €9,95 per month per HubSpot account.

  1. After installing, you are prompted to start your subscription.
  2. Enter your billing details (company name, address, country, and VAT number if applicable).
  3. You are sent to Mollie to complete the first payment; choose iDEAL or credit card.
  4. Completing this first payment also signs a SEPA mandate; from then on the €9,95 is collected automatically each month by SEPA direct debit.
  5. Once payment succeeds, the app is active and the card is ready to use.

3. Add the card to a record

The card does not appear automatically; you add it once to your contact and/or company record layout and it then shows on every record of that type.

  1. Open any contact record (for contacts) or company record (for companies).
  2. In the top-right of the record, click Customize.
  3. Choose the tab where you want the card (for example Overview).
  4. Click Add card.
  5. In the Card library, filter by App.
  6. Find Address Lookup and add it to the tab.
  7. Click Save. Then go back to a record and the card appears; repeat for the company object if you want it there too.

4. Look up an address and write it to the record

  1. Open a contact or company record with the card.
  2. In the search box start typing an address or business name; Google Maps suggestions appear.
  3. Select the correct suggestion; a preview is shown so you can confirm it.
  4. Click Apply.
  5. The native address fields (street, city, state/region, postal code, country) are filled on the record.

5. Manage or cancel your subscription

Monthly, cancel any time. To cancel: uninstall the app in HubSpot (Settings → Integrations → Connected Apps → Address Lookup → remove); uninstalling cancels the subscription.

After cancelling, access continues until the end of the period you already paid for; there is no refund for the remaining part of the month. After the paid period ends, the monthly SEPA collection stops and the card no longer updates addresses.

To change your billing details, contact support.

6. If you see a Payment problem

If a monthly SEPA collection fails, your access is paused (dunning) until payment is sorted out.

  1. Open the app card or the payment-problem message in HubSpot.
  2. Follow the prompt to update your payment (this takes you back to Mollie).
  3. Once payment succeeds, your access is restored automatically.

7. Support

Email us for help with installation, the card, billing, or payment issues at support@wiljekoffie.com.